Legal Protection for Consumers of Defective Products in the Digital Market
DOI:
https://doi.org/10.38035/sijal.v1i4.297Keywords:
consumer protection, defective products, digital law, e-commerce, platform liabilityAbstract
In the digital era, defective products distributed through online platforms pose serious challenges to consumer protection. This study aims to analyze the forms of legal protection consumers have when receiving defective products through digital commerce, as well as the obstacles and efforts to optimize these protection mechanisms. The research method is normative-juridical, with a review of laws, court decisions, and comparative legal literature. The results show that despite the existence of a legal framework in Indonesia—such as the Consumer Protection Law (UUPK) and the Electronic Information and Transactions Law (UU ITE)—there is a gap in specific regulations that accommodate the characteristics of e-commerce, including the identification of perpetrators, platform liability, and dispute resolution mechanisms. To address this issue, regulatory reform is needed to hold digital platforms accountable for defective products, increase the capacity of consumer watchdog institutions, and provide a fast and effective online dispute resolution channel. These findings are expected to provide input for the development of consumer protection policies in the digital commerce era.
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