The Influence of Reward Systems, Talent Management, and Motivation on Public Service Performance
DOI:
https://doi.org/10.38035/sijse.v3i4.457Keywords:
Public Service Performance, Reward System, Service Culture and MotivationAbstract
The Influence of Reward Systems, Service Culture and Motivation on Public Service Performance is a scientific literature study article within the scope of the field of Management science. The purpose This study builds a hypothesis of the influence between variables that will be used in further research. Research objects in online libraries, Google Scholar, Mendeley and other academic online media. The research method with the research library comes from e-books and open access e-journals. The results of this study: 1) The Reward System influences Public Service Performance; 2) Service Culture influences Public Service Performance; and 3) Motivation influences Public Service Performance.
References
Armstrong, M., & Taylor, S. (2020). Armstrong’s handbook of human resource management practice (15th ed.). Kogan Page.
Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2023). Job Demands–Resources theory: Ten years later. Annual Review of Organizational Psychology and Organizational Behavior, 10, 25–53. https://doi.org/10.1146/annurev-orgpsych-120920-053933
Berger, L. A., & Berger, D. R. (2011). The talent management handbook: Creating a sustainable competitive advantage by selecting, developing, and promoting the best people (2nd ed.). McGraw-Hill.
Biscaia, R., Yoshida, M., & Kim, Y. (2023). Service quality and its effects on consumer outcomes: A meta-analytic review in spectator sport. European Sport Management Quarterly, 23(3), 897–921. https://doi.org/10.1080/16184742.2021.1938630
BPS—Badan Pusat Statistik. (2024). Statistical yearbook of Indonesia 2024. BPS. https://www.bps.go.id/en/publication/2024/02/28/c1bacde03256343b2bf769b0/statistical-yearbook-of-indonesia-2024.html
BPS—Badan Pusat Statistik. (2025). Statistical yearbook of Indonesia 2025. BPS. https://www.bps.go.id/en/publication/2025/02/28/8cfe1a589ad3693396d3db9f/statistical-yearbook-of-indonesia-2025.html Badan Pusat Statistik Indonesia
Cappelli, P. (2008). Talent on demand: Managing talent in an age of uncertainty. Harvard Business Press.
Collings, D. G., & Mellahi, K. (2009). Strategic talent management: A review and research agenda. Human Resource Management Review, 19(4), 304–313. https://doi.org/10.1016/j.hrmr.2009.04.001
Kim, S., Vandenabeele, W., Wright, B. E., Andersen, L. B., Cerase, F. P., Christensen, R. K., … de Vivo, P. (2013). Investigating the structure and meaning of public service motivation across populations: Developing an international instrument and addressing issues of measurement invariance. Journal of Public Administration Research and Theory, 23(1), 79–102. https://doi.org/10.1093/jopart/mus027
Michaels, E., Handfield-Jones, H., & Axelrod, B. (2001). The war for talent. Harvard Business Press.
OECD. (2025). Government at a glance 2025. OECD Publishing. https://doi.org/10.1787/0efd0bcd-en
Perry, J. L. (2020). Managing organizations to sustain passion for public service. Cambridge University Press.
Schneider, B., Ehrhart, M. G., & Macey, W. H. (2023). Organizational climate and culture: An introduction to theory, research, and practice (2nd ed.). Routledge.
Silzer, R., & Dowell, B. E. (Eds.). (2010). Strategy-driven talent management: A leadership imperative. Jossey-Bass/Wiley.
WorldatWork. (2022). 2021 Total Rewards Inventory: Programs & practices. WorldatWork.
WorldatWork. (n.d.). Total rewards model guide. Retrieved October 10, 2025
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Tuti Herawati, Hapzi Ali
This work is licensed under a Creative Commons Attribution 4.0 International License.
